Representative image&
Key Highlights
- The tech giant is rolling out the Experience Samsung at Home service across 900 Samsung Exclusive retail outlets
- The company would expand the programme in the coming months
Samsung India on Saturday launched a new home demo service called Experience Samsung at Home to enable consumers to explore and buy Galaxy devices -- smartphones, tablets and wearables -- from their homes. The new service would help consumers book a home demo for their favourite Galaxy devices online and also enable them to purchase the device online and get it home delivered from a nearby Samsung Exclusive outlet.
Samsung is rolling out the Experience Samsung at Home service across 900 Samsung Exclusive retail outlets and would expand the programme further in the coming months.
“We have taken a number of measures to ensure consumer safety as social distancing is important to fight this pandemic. ‘Experience Samsung at Home’ is yet another initiative to create new shopper journeys as it will aid physical distancing by leveraging our deep retail presence in India. The launch of ‘Experience Samsung at Home’ service will enable consumers to explore and purchase our products online, whilst getting the deliveries offline from their neighborhood Samsung Exclusive Store," Mohandeep Singh, Senior Vice President, Samsung India, said in a statement.
"Our new initiatives are also helping our offline retailers and have resulted in a sharp recovery in our smartphone business post lockdown,”
According to the new programme, Samsung consumers looking to explore Galaxy devices from their homes can book an online appointment for home demo via the ‘Experience Samsung at Home portal’ by logging on to https://ift.tt/30j7xAh and by entering their contact
details.
The prospective buyers then have to select the closest Samsung Exclusive Store in their neighbourhood. Consumer details are sent real-time to the selected store and the store calls back the consumer within 24 hours to confirm the appointment. Then, a Samsung Experience Consultant (SEC) visits the consumer’s home as per schedule for product demo.
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